Orders & Returns

Order Tracking

Track Your Order

Once your order is placed and confirmed, you'll receive an order confirmation email with your order number. You can track your order status in the following ways:

Email Updates: We'll send you email notifications at each stage of your order
My Account: Log in to your account and visit "Order History" to view all your orders
Order Number: Use your order number to track your shipment

1

Order Placed

Your order is received and payment is confirmed

2

Processing

We're preparing your items for shipment

3

Shipped

Your order is on its way - tracking info provided

4

Delivered

Your order has arrived safely

Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery.

Return Conditions

Items must be:

Unworn, unwashed, and in original condition
In original packaging with tags attached
Accompanied by the original receipt or order confirmation

Note: Customized items, personalized products, and items marked as "Final Sale" cannot be returned.

How to Return an Item

Follow these simple steps to return an item:

Contact our customer service team within 30 days of delivery
Provide your order number and reason for return
We'll send you a return authorization and instructions
Package the item securely in its original packaging
Ship the item back to us using the provided return address
Once we receive and inspect the item, we'll process your refund

Refund Processing: Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

Exchanges

Need a different size or color? We offer exchanges for items within 30 days of delivery.

Contact us with your order number and desired exchange
If the new item is a different price, we'll process the difference
Exchange items must be in original condition with tags
Shipping costs for exchanges may apply

Refunds

Refund Information

Processing Time: Once we receive your returned item, refunds are processed within 5-7 business days.

Refund Method: Refunds are issued to your original payment method. If you paid via Mobile Money, the refund will be sent back to the same mobile number.

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective item.

Partial Refunds: If only part of your order is returned, you'll receive a partial refund for the returned items only.